Boot Shape Mega Volume Tweezers | ABT-06
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Shipping Policy
Last Updated: July 22, 2026
1. Order Confirmation & Changes
An order confirmation email will be sent after your order has been successfully placed and payment has been authorized. We begin preparing orders shortly after verification, so changes or cancellations may not always be possible. However, we will make every reasonable effort to accommodate your request.
Please ensure that your shipping address, email address, and phone number are complete and accurate. Your email account must also be able to receive messages from us. We are not responsible for processing or delivery delays caused by incorrect, incomplete, or inaccurate information provided at checkout.
2. Product Availability
Occasionally, one or more items in your order may become unavailable after your order is placed. If this happens, we will contact you by email and offer a suitable solution, such as a replacement product or a partial refund.
Your order will be placed on hold while we wait for your response. If we do not receive a reply within 48 hours, we will cancel the order and issue a full refund to the original payment method.
3. Packaging Updates
We may periodically update our product packaging and label design. As a result, the packaging you receive may differ from the images shown on our website.
These updates affect the appearance only. The product quality, ingredients, specifications, quantity, and performance remain unchanged.
4. Processing Time
Orders are normally processed within 1–2 business days.
Pre-order items, where clearly stated on the product page, normally require 5–7 business days for processing. We will contact you by email if additional processing time is required.
Processing time is separate from the estimated transit time shown in the shipping table below.
5. Holidays & Weekends
Orders are not processed on weekends or public holidays observed at our fulfillment location. Holiday schedules or temporary closures may be announced on our website in advance. Orders placed during these periods will be processed on the next available business day.
Orders placed after 12:00 p.m. on Friday (UTC/GMT+08:00) will normally begin processing on Monday or the next available business day.
We are not responsible for delays caused by weekends, public holidays, carrier closures, or other non-business days.
6. Shipping Destinations
We currently ship to the countries and regions listed under the four shipping groups below. Available shipping methods, rates, duties and taxes, and estimated transit times vary by destination.
Andorra, Australia, Austria, Bahrain, Belgium, Brunei, Bulgaria, Cambodia, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Hungary, Iceland, Indonesia, Italy, Japan, Kuwait, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, San Marino, Saudi Arabia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States
7. Shipping Rates & Estimated Transit Times
| Shipping Group | Express Shipping (DHL)① | Flat-rate Shipping① | Estimated Transit Time③ |
|---|---|---|---|
| Group 1 | Free on orders $99+; $25 under $99② | Free on orders $50+; $6.99 under $50② | 5–15 Business Days |
| Group 2 | Free on orders $99+; $25 under $99② | Free on orders $50+; $8.99 under $50② | 6–12 Business Days |
| Group 3 | $45; no free shipping | Free on orders $50+; $9.99 under $50② | 6–12 Business Days |
| Group 4 | Free on orders $99+; $25 under $99② | Not Available | 5–12 Business Days |
Important Notes
① Duties & Taxes
For DHL Express, duties, taxes, and VAT are paid by the recipient. For Flat-rate Shipping, duties and taxes are covered by ARISON LASHES, except where local customs regulations require otherwise. Please refer to the Duties, Taxes & Customs Clearance section below for full details.
② Free Shipping
Free shipping applies to qualifying orders before taxes, shipping, and handling. Cannot be combined with certain coupons or promotional offers.
③ Estimated Transit Time
Transit times are estimates only and do not include order processing time. See the Shipping Delays & Liability Disclaimer section below.
7.1 Countries Included in Each Shipping Group
Group 1
Australia, Canada, Japan, Mexico, New Zealand, Norway, Singapore, Switzerland, United Kingdom, and United States (excluding outlying islands and remote areas).
Group 2
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
Group 3
Bahrain, Kuwait, Saudi Arabia, United Arab Emirates, and United States outlying islands and remote areas.
Group 4
Andorra, Brunei, Cambodia, Faroe Islands, Georgia, Gibraltar, Iceland, Indonesia, Lebanon, Liechtenstein, Monaco, and San Marino.
8. Duties, Taxes & Customs Clearance
Kindly be aware that our company is solely responsible for export customs clearance procedures and associated fees in the country of origin.
For shipping methods marked "Duties, Taxes & VAT: Paid by Recipient," any duties, taxes, VAT, customs clearance fees, or other charges imposed by the destination country are the buyer's sole responsibility.
For shipping methods marked "Duties & Taxes: Covered by ARISON LASHES," these charges will be covered by us, except where local customs regulations or special circumstances require otherwise.
The logistics provider or your local customs authorities may contact you via email, SMS, phone call, or other methods regarding import duties and customs clearance requirements. Please ensure that the email address and phone number provided during checkout are valid and actively monitored until your order has been delivered. Promptly respond to all customs or carrier requests within the required timeframes.
We shall not be held liable for any consequences—including but not limited to shipment delays, customs holds, returns, or clearance failures—resulting from the buyer's failure to respond to customs or carrier requests, provide required information, or fulfill applicable import obligations.
9. Transit Time & Liability Disclaimer
Delivery Timeframe = Processing Time + Transit Time
Estimated transit times shown in the shipping table are estimates for reference only and are not guaranteed. Actual delivery may be affected by customs clearance, government policy changes, severe weather, flight availability, peak shipping seasons, carrier operations, or other circumstances beyond our reasonable control.
We are not liable for delays caused by these circumstances. This disclaimer applies to all orders regardless of the shipping method selected.
10. Tracking Your Order
Return & Refund Policy
Last Updated: July 22, 2026
We want you to be satisfied with your purchase. This Refund Policy explains our requirements and procedures for returns, refunds, replacements, exchanges, and order cancellations.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused, unopened, and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase or a valid order number is required.
Please contact our customer support team before returning any item. Returns sent without prior authorization may not be accepted.
If your return request is approved, we will provide return instructions and the applicable return address. Please do not send returned items to the address shown on the original shipping label unless instructed to do so.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned once opened or used, unless they arrive damaged, defective, or incorrect:
- Opened or used lash extensions
- Opened or used lash adhesives
- Opened or used lash shampoo or cleansers
- Other opened beauty or personal care products
- Gift cards
- Digital products
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as possible after delivery.
If your order arrives damaged or defective, or if you receive an incorrect item, please contact us within 7 days of delivery and provide clear photos of:
- The product
- The product packaging
- The shipping package
- The shipping label, if applicable
We will review your request and provide an appropriate solution, which may include a replacement, refund, or store credit.
The 7-day notification period helps us investigate delivery-related issues promptly and does not limit any rights you may have under applicable law.
Order Cancellations
If you wish to cancel or change an order, please contact us as soon as possible. We begin preparing orders shortly after they are placed, so cancellation or modification requests cannot be guaranteed.
Orders cannot be cancelled after they have been shipped.
Unavailable Items
If an item becomes unavailable after your order has been placed, we will contact you by email and offer an appropriate solution, such as:
- A replacement product
- A refund for the unavailable item
- Cancellation of the affected item
- Cancellation of the entire order, if requested and still possible
Your order may be placed on hold while we wait for your response. If we do not receive a reply within 48 hours, the unavailable item will be cancelled and refunded to the original payment method. Any remaining available items may continue to be processed and shipped.
Refunds
Once your returned item has been received and inspected, we will notify you by email whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our error or otherwise required by applicable law.
Late or Missing Refunds
If you have not received your refund after 10 business days from the date we confirmed that it was issued, please:
- Check your bank or payment account again.
- Contact your credit card provider or payment provider.
- Contact your bank, as additional processing time may be required.
If you have completed these steps and still have not received your refund, please contact us at:
Exchanges and Replacements
We provide exchanges or replacements only for items that arrive damaged, defective, or incorrect.
To request an exchange or replacement, please contact us at:
Please do not return any item until you have received return instructions from our customer support team.
Return Shipping
Customers are responsible for return shipping costs for approved returns that are not caused by our error.
If the return is due to a damaged, defective, or incorrect item, we will provide appropriate return instructions and determine responsibility for the return shipping costs.
Original shipping charges, customs duties, import taxes, and other fees are non-refundable unless the return is due to our error or otherwise required by applicable law.
For returned items valued at more than US$75, we recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee receipt of returned items sent without tracking.
Refused or Undeliverable Orders
If an order is refused by the customer or cannot be delivered because of an incorrect or incomplete shipping address provided at checkout, any return shipping costs, customs duties, taxes, carrier fees, or related charges may be deducted from the refund.
If a package is returned to us as undeliverable, we will contact you after receiving and inspecting the returned package. Additional shipping charges may apply if you request that the order be shipped again.
Applicable Law
This Refund Policy does not exclude, restrict, or limit any consumer rights that cannot lawfully be excluded or limited under the laws applicable to your purchase.
If any provision of this Refund Policy conflicts with a mandatory requirement of applicable law, the applicable legal requirement will prevail.
Contact Us
For questions about this Refund Policy or to request a return, refund, exchange, or replacement, please contact us by email or submit a message through our Contact Us page.
Email: info@arisonlashes.com
Online Contact Form: Contact Us
Please include your order number and a brief description of your request. For damaged, defective, or incorrect items, please also include clear photos of the product, packaging, and shipping label where applicable.
