Return & Refund Policy
Return & Refund Policy
Last Updated: July 22, 2026
We want you to be satisfied with your purchase. This Refund Policy explains our requirements and procedures for returns, refunds, replacements, exchanges, and order cancellations.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused, unopened, and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase or a valid order number is required.
Please contact our customer support team before returning any item. Returns sent without prior authorization may not be accepted.
If your return request is approved, we will provide return instructions and the applicable return address. Please do not send returned items to the address shown on the original shipping label unless instructed to do so.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned once opened or used, unless they arrive damaged, defective, or incorrect:
- Opened or used lash extensions
- Opened or used lash adhesives
- Opened or used lash shampoo or cleansers
- Other opened beauty or personal care products
- Gift cards
- Digital products
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as possible after delivery.
If your order arrives damaged or defective, or if you receive an incorrect item, please contact us within 7 days of delivery and provide clear photos of:
- The product
- The product packaging
- The shipping package
- The shipping label, if applicable
We will review your request and provide an appropriate solution, which may include a replacement, refund, or store credit.
The 7-day notification period helps us investigate delivery-related issues promptly and does not limit any rights you may have under applicable law.
Order Cancellations
If you wish to cancel or change an order, please contact us as soon as possible. We begin preparing orders shortly after they are placed, so cancellation or modification requests cannot be guaranteed.
Orders cannot be cancelled after they have been shipped.
Unavailable Items
If an item becomes unavailable after your order has been placed, we will contact you by email and offer an appropriate solution, such as:
- A replacement product
- A refund for the unavailable item
- Cancellation of the affected item
- Cancellation of the entire order, if requested and still possible
Your order may be placed on hold while we wait for your response. If we do not receive a reply within 48 hours, the unavailable item will be cancelled and refunded to the original payment method. Any remaining available items may continue to be processed and shipped.
Refunds
Once your returned item has been received and inspected, we will notify you by email whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our error or otherwise required by applicable law.
Late or Missing Refunds
If you have not received your refund after 10 business days from the date we confirmed that it was issued, please:
- Check your bank or payment account again.
- Contact your credit card provider or payment provider.
- Contact your bank, as additional processing time may be required.
If you have completed these steps and still have not received your refund, please contact us at:
Exchanges and Replacements
We provide exchanges or replacements only for items that arrive damaged, defective, or incorrect.
To request an exchange or replacement, please contact us at:
Please do not return any item until you have received return instructions from our customer support team.
Return Shipping
Customers are responsible for return shipping costs for approved returns that are not caused by our error.
If the return is due to a damaged, defective, or incorrect item, we will provide appropriate return instructions and determine responsibility for the return shipping costs.
Original shipping charges, customs duties, import taxes, and other fees are non-refundable unless the return is due to our error or otherwise required by applicable law.
For returned items valued at more than US$75, we recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee receipt of returned items sent without tracking.
Refused or Undeliverable Orders
If an order is refused by the customer or cannot be delivered because of an incorrect or incomplete shipping address provided at checkout, any return shipping costs, customs duties, taxes, carrier fees, or related charges may be deducted from the refund.
If a package is returned to us as undeliverable, we will contact you after receiving and inspecting the returned package. Additional shipping charges may apply if you request that the order be shipped again.
Applicable Law
This Refund Policy does not exclude, restrict, or limit any consumer rights that cannot lawfully be excluded or limited under the laws applicable to your purchase.
If any provision of this Refund Policy conflicts with a mandatory requirement of applicable law, the applicable legal requirement will prevail.
Contact Us
For questions about this Refund Policy or to request a return, refund, exchange, or replacement, please contact us by email or submit a message through our Contact Us page.
Email: info@arisonlashes.com
Online Contact Form: Contact Us
Please include your order number and a brief description of your request. For damaged, defective, or incorrect items, please also include clear photos of the product, packaging, and shipping label where applicable.