Shipping Policy

Confirm

A confirmation email will be sent to you once the order needs authorization. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
Please make sure you provided the correct address and contact information and that your E-mail address can receive our E-mails. We are not responsible for delays in shipping due to incorrect, incomplete or inaccurate addresses and contact information provided by the buyer.
About liquid product with different scents, some scents may be out of stock at certain times. We will contact you first via email, text or WhatsApp first. If there is no reply within 24 hours, we will send out a random scent in order to avoid shipping delays.
We are always working to improve the design and aesthetics of our product packaging layouts, so sometimes certain products are stocked with both old and new packaging layouts at the same time, but the quality of the product remains the same. When the packaging of an available in-stock product differs from the image on our website, we will first contact you via email, text message or WhatsApp. If there is no reply within 24 hours, we will send out the product with available package layout to avoid shipping delays.

Processing

It usually takes 1-2 business days for your order. Pre-ordered items (will be stated on the product page) take 5-7 business days to process. We will email you if the processing time takes longer than expected.

Holidays & Weekends

We do not process orders during bank holidays, because the carrier do not work. Holiday notice will be announced on our store in advance. Orders placed during bank holidays will be processed the first day after the holidays. We are not responsible for delays in shipment caused by bank holidays.

We do not work on the weekends, and the carrier picks up packages 4 hours after the pick-up notice, so orders placed after 12:00pm on Friday (UTC/GMT+08:00) will be processed on Monday. We are not responsible for delays in shipment caused by weekends.

Countries and areas

We currently ship to the following countries or areas:
Andorra, Australia, Austria, Bahrain, Belgium, Brazil, Brunei, Bulgaria, Cambodia, Canada, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey, Hong Kong SAR of China, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Jersey, Kuwait, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau of China, Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand (16 of 17 regions), Norway, Philippines, Poland, Portugal, Puerto Rico, San Marino, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan area of China, Thailand, Turkey, United Arab Emirates, United Kingdom, United States, Vietnam.

Shipping In General

The shipping fee and time frame in general applies to the following countries and areas. For other countries and areas, please refer to the exceptional.

Austria, Belgium, Bulgaria, Croatia, Denmark, Finland, France, Germany, Greece, Hong Kong SAR of China, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Macau of China, Netherlands, New Zealand, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Taiwan Area of China, United Kingdom, United States (Outlying Islands and remote areas are not included)

1. Orders over $99: 

In general, we offer free express shipping for orders over $99, except for some countries and areas. Shipping will be handled by DHL (transportation time listed below).
Your order must be $99.00 minimum, before taxes & shipping and handling. Cannot be combined with some coupons and offers.


2. Orders over $50: 

In general, we offer free standard shipping for orders over $50, except for some countries and areas. Shipping will be handled by flat-rate courier service (transportation time listed below). 

Or you can choose to pay $25 for express shipping (in general, except for some countries and areas). Shipping will be handled by DHL (transportation time listed below).

Your order must be $50.00 minimum, before taxes & shipping and handling. Cannot be combined with some coupons and offers.

3. Orders under $50: 

(1) You can choose to pay $6.99 for standard shipping (in general, except for some countries and areas). Shipping will be handled by flat-rate courier service (transportation time listed below).
(2) Or you can choose to pay $25 for express shipping (in general, except for some countries and areas). Shipping will be handled by DHL (transportation time listed below).

The transit time depends on several factors, such as the destination country, the customs, weather etc., which can be hard to be controlled by us. We will work on it all the time to make it better and improved.

Shipping In Exceptional:

1. For the following countries and areas, flat-rate shipping is available for orders containing no liquid products; Shipping fee is the same of that in section "Shipping In General"; 

If the order contains liquid product, only express shipping is available.
Free shipping for orders over $99; For orders under $99, shipping fee is $25.

Australia, Brunei, Cambodia, Canada, Czech Republic, Estonia, Indonesia, Japan, Laos, Malaysia, Malta, Mexico, Philippines, Singapore, South Korea, Switzerland, Thailand, Turkey, Vietnam.

2. For the following countries and areas, only express shipping is available.
Free shipping for orders over $99; For orders under $99, shipping fee is $25.

Andorra, Cyprus, Gibraltar, Greenland, Guernsey, Iceland, India, Jersey, Liechtenstein, Monaco, San Marino.

3. For the following countries and areas, only express shipping is available. Shipping fee is $45. No free shipping is provided.

Bahrain, Egypt, Israel, Kuwait, Puerto Rico, Saudi Arabia, United Arab Emirates, United States Outlying Islands and Remote Areas

Duties and Taxes

Kindly be aware that any duties or additional taxes imposed upon arrival in the destination country are the buyer’s sole responsibility. We recommend checking local tax and duty regulations before placing your order.

Estimated Transportation Timeframe

Areas Express Transportation Standard Transportation
U.S.A. (except for Outlying Islands) 3-5 Business Days 7-10 Business Days
Brazil Not supported 10-14 Business Days
Other areas (listed above) 3-5 Business Days 7-10 Business Days


*Delivery Timeframe = Processing time + Transportation time

Tracking Your Order









After the parcel is sent out, you will receive an Email containing the tracking number of your parcel. If you have issues on tracking your order, please feel free to contact us.