Shipping policy
Shipping Policy
Last Updated: July 22, 2026
1. Order Confirmation & Changes
An order confirmation email will be sent after your order has been successfully placed and payment has been authorized. We begin preparing orders shortly after verification, so changes or cancellations may not always be possible. However, we will make every reasonable effort to accommodate your request.
Please ensure that your shipping address, email address, and phone number are complete and accurate. Your email account must also be able to receive messages from us. We are not responsible for processing or delivery delays caused by incorrect, incomplete, or inaccurate information provided at checkout.
2. Product Availability
Occasionally, one or more items in your order may become unavailable after your order is placed. If this happens, we will contact you by email and offer a suitable solution, such as a replacement product or a partial refund.
Your order will be placed on hold while we wait for your response. If we do not receive a reply within 48 hours, we will cancel the order and issue a full refund to the original payment method.
3. Packaging Updates
We may periodically update our product packaging and label design. As a result, the packaging you receive may differ from the images shown on our website.
These updates affect the appearance only. The product quality, ingredients, specifications, quantity, and performance remain unchanged.
4. Processing Time
Orders are normally processed within 1–2 business days.
Pre-order items, where clearly stated on the product page, normally require 5–7 business days for processing. We will contact you by email if additional processing time is required.
Processing time is separate from the estimated transit time shown in the shipping table below.
5. Holidays & Weekends
Orders are not processed on weekends or public holidays observed at our fulfillment location. Holiday schedules or temporary closures may be announced on our website in advance. Orders placed during these periods will be processed on the next available business day.
Orders placed after 12:00 p.m. on Friday (UTC/GMT+08:00) will normally begin processing on Monday or the next available business day.
We are not responsible for delays caused by weekends, public holidays, carrier closures, or other non-business days.
6. Shipping Destinations
We currently ship to the countries and regions listed under the four shipping groups below. Available shipping methods, rates, duties and taxes, and estimated transit times vary by destination.
Andorra, Australia, Austria, Bahrain, Belgium, Brunei, Bulgaria, Cambodia, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Hungary, Iceland, Indonesia, Italy, Japan, Kuwait, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, San Marino, Saudi Arabia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States
7. Shipping Rates & Estimated Transit Times
| Shipping Group | Express Shipping (DHL)① | Flat-rate Shipping① | Estimated Transit Time③ |
|---|---|---|---|
| Group 1 | Free on orders $99+; $25 under $99② | Free on orders $50+; $6.99 under $50② | 5–15 Business Days |
| Group 2 | Free on orders $99+; $25 under $99② | Free on orders $50+; $8.99 under $50② | 6–12 Business Days |
| Group 3 | $45; no free shipping | Free on orders $50+; $9.99 under $50② | 6–12 Business Days |
| Group 4 | Free on orders $99+; $25 under $99② | Not Available | 5–12 Business Days |
Important Notes
① Duties & Taxes
For DHL Express, duties, taxes, and VAT are paid by the recipient. For Flat-rate Shipping, duties and taxes are covered by ARISON LASHES, except where local customs regulations require otherwise. Please refer to the Duties, Taxes & Customs Clearance section below for full details.
② Free Shipping
Free shipping applies to qualifying orders before taxes, shipping, and handling. Cannot be combined with certain coupons or promotional offers.
③ Estimated Transit Time
Transit times are estimates only and do not include order processing time. See the Shipping Delays & Liability Disclaimer section below.
7.1 Countries Included in Each Shipping Group
Group 1
Australia, Canada, Japan, Mexico, New Zealand, Norway, Singapore, Switzerland, United Kingdom, and United States (excluding outlying islands and remote areas).
Group 2
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
Group 3
Bahrain, Kuwait, Saudi Arabia, United Arab Emirates, and United States outlying islands and remote areas.
Group 4
Andorra, Brunei, Cambodia, Faroe Islands, Georgia, Gibraltar, Iceland, Indonesia, Lebanon, Liechtenstein, Monaco, and San Marino.
8. Duties, Taxes & Customs Clearance
Kindly be aware that our company is solely responsible for export customs clearance procedures and associated fees in the country of origin.
For shipping methods marked "Duties, Taxes & VAT: Paid by Recipient," any duties, taxes, VAT, customs clearance fees, or other charges imposed by the destination country are the buyer's sole responsibility.
For shipping methods marked "Duties & Taxes: Covered by ARISON LASHES," these charges will be covered by us, except where local customs regulations or special circumstances require otherwise.
The logistics provider or your local customs authorities may contact you via email, SMS, phone call, or other methods regarding import duties and customs clearance requirements. Please ensure that the email address and phone number provided during checkout are valid and actively monitored until your order has been delivered. Promptly respond to all customs or carrier requests within the required timeframes.
We shall not be held liable for any consequences—including but not limited to shipment delays, customs holds, returns, or clearance failures—resulting from the buyer's failure to respond to customs or carrier requests, provide required information, or fulfill applicable import obligations.
9. Transit Time & Liability Disclaimer
Delivery Timeframe = Processing Time + Transit Time
Estimated transit times shown in the shipping table are estimates for reference only and are not guaranteed. Actual delivery may be affected by customs clearance, government policy changes, severe weather, flight availability, peak shipping seasons, carrier operations, or other circumstances beyond our reasonable control.
We are not liable for delays caused by these circumstances. This disclaimer applies to all orders regardless of the shipping method selected.