Shipping policy
Confirm
Please make sure you provided the correct address and contact information and that your E-mail address can receive our E-mails and that you are able to check E-mails, and text messages before receiving your order. We are not responsible for delays in shipping due to incorrect, incomplete or inaccurate addresses and contact information provided by the buyer.
Processing
Holidays & Weekends
Countries and areas
We currently ship to the following countries or areas:
Andorra, Australia, Austria, Bahrain, Belgium, Brazil, Brunei, Bulgaria, Cambodia, Canada, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey, Hong Kong SAR of China, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Jersey, Kuwait, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau of China, Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand (16 of 17 regions), Norway, Philippines, Poland, Portugal, Puerto Rico, San Marino, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan area of China, Thailand, Turkey, United Arab Emirates, United Kingdom, United States, Vietnam.
Shipping In General
The shipping fee and time frame in general applies to the following countries and areas. For other countries and areas, please refer to the exceptional.
Austria, Belgium, Bulgaria, Croatia, Denmark, Finland, France, Germany, Greece, Hong Kong SAR of China, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Macau of China, Netherlands, New Zealand, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Taiwan Area of China, United Kingdom, United States (Outlying Islands and remote areas are not included)
2. Orders over $50:
In general, we offer free standard shipping for orders over $50, except for some countries and areas. Shipping will be handled by flat-rate courier service (transportation time listed below).
Or you can choose to pay $25 for express shipping (in general, except for some countries and areas). Shipping will be handled by DHL (transportation time listed below).
Your order must be $50.00 minimum, before taxes & shipping and handling. Cannot be combined with some coupons and offers.
The transit time depends on several factors, such as the destination country, the customs, weather etc., which can be hard to be controlled by us. We will work on it all the time to make it better and improved.
Shipping In Exceptional:
1. For the following countries and areas, flat-rate shipping is available for orders containing no liquid products; Shipping fee is the same of that in section "Shipping In General";
If the order contains liquid product, only express shipping is available.
Free shipping for orders over $99; For orders under $99, shipping fee is $25.
Australia, Brunei, Cambodia, Canada, Czech Republic, Estonia, Indonesia, Japan, Laos, Malaysia, Malta, Mexico, Philippines, Singapore, South Korea, Switzerland, Thailand, Turkey, Vietnam.
2. For the following countries and areas, only express shipping is available.
Free shipping for orders over $99; For orders under $99, shipping fee is $25.
Andorra, Cyprus, Gibraltar, Greenland, Guernsey, Iceland, India, Jersey, Liechtenstein, Monaco, San Marino.
3. For the following countries and areas, only express shipping is available. Shipping fee is $45. No free shipping is provided.
Bahrain, Egypt, Israel, Kuwait, Puerto Rico, Saudi Arabia, United Arab Emirates, United States Outlying Islands and Remote Areas
Shipping Timeframe & Liability Disclaimer
| Areas | Express Transportation | Standard Transportation |
| U.S.A. (except for Outlying Islands) | 3-5 Business Days | 7-10 Business Days |
| Brazil | Not supported | 10-14 Business Days |
| Other areas (listed above) | 3-5 Business Days | 7-10 Business Days |
*Delivery Timeframe = Processing time + Transportation time
The stated transit times are estimates provided by logistics carriers. In rare cases, actual delivery periods may shorten or extend due to:
- Government policy adjustments
- Severe weather conditions
- Flight availability fluctuations
- Operational variances by carriers
We neither guarantee shipping timelines nor assume any liability for delays exceeding the provided estimates. This disclaimer applies to all orders regardless of shipping method selected.
Duties and Taxes
Kindly be aware that our company is solely responsible for export customs clearance procedures and associated fees in the country of origin. Any duties or additional taxes imposed upon arrival in the destination country are the buyer’s sole responsibility. We recommend checking local tax and duty regulations before placing your order.
The logistics provider or your local customs authorities may contact you via email, SMS, or other methods regarding import duties and customs clearance requirements. Please ensure that the email address and phone number provided during checkout are valid and actively monitored. Maintain accessible communication channels until delivery completion. Promptly check and respond to all notifications within stipulated timeframes.
We shall not be held liable for any consequences — including but not limited to parcel holds, returns, delayed or clearance failures — resulting from unaddressed import tax obligations.