DIY LASHES-HERA

Our warehouse staff and courier partners have been doing a great job to ensure the delivery going as fast as possible during the COVID-19 impact. Despite that, some unexpected delays might occur in logistics and shipping. These factors might cause the delays in shipping: limited flights and shipping space, fewer postal collection from the courier companies, change of import policies in some countries. 

We are not able to control these factors, but we will try our best to communicate and to solve the issues for you. If your parcel is affected by this, we look forward to your kind understanding. Please keep in mind that we want the parcel to deliver asap just as you do.

Thank you so much for your patience and support during this special time.

2. Orders over $50: 

We offer free standard shipping for orders over $50. Shipping will be handled by flat-rate courier service (7-10 business days usually). 

Or you can choose to pay $25 for express shipping. Shipping will be handled by DHL (3-5 business days usually).

Your order must be $50.00 minimum, before taxes & shipping and handling. Cannot be combined with some coupons and offers.

The transit time depends on several factors, such as the destination country, the customs, weather etc., which can be hard to be controlled by us. We will work on it all the time to make it better and improved.

Estimated delivery timeframe

Areas	Express Delivery	Standard Delivery
U.S.A. (except for Outlying Islands)	3-5 Business Days	7-10 Business Days
Brazil	Not supported	10-14 Business Days
Other areas (listed below)	3-5 Business Days	7-10 Business Days

Countries and areas

We currently ship to the following countries or areas:
Australia, Austria, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Greece, Hong Kong SAR of China, Taiwan Province of China, Hungary, Ireland, Israel, Italy, Japan, Kazakhstan, Luxembourg, Malaysia, Mexico, Netherlands, Norway, Poland, Portugal, Saudi Arabia, Singapore, South Korea, Sweden, Switzerland, Thailand, Turkey, United Kingdom, Vietnam, United States (P.O. boxes are not supported by DHL), New Zealand (16 of 17 regions), Russia, Spain, Indonesia

We do not ship to the following countries or areas:

Afghanistan, Åland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Ascension Island, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Bouvet Island, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Croatia, Curaçao, Cyprus, Czechia, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard & McDonald Islands, Honduras, Iceland, India, Iraq, Isle of Man, Jamaica, Jersey, Jordan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Macao SAR, Madagascar, Malawi, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, New Caledonia, New Zealand (1 of 17 regions), Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Macedonia, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Qatar, Réunion, Romania, Rwanda, Samoa, San Marino, São Tomé & Príncipe, Senegal, Serbia, Seychelles, Sierra Leone, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Sudan, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Tajikistan, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe

After the parcel is sent out, you will receive an Email containing the tracking number of your parcel. If you have issues on tracking your order, please feel free to contact us.

We are sorry that your order didn't work out. We want you to love our products, but understand in case you have different preferences. If you're not satisfied with the products received, our Support Team is here to help you with the items. Please contact us for further assistance.

1. You have 14 days to decide if the items are right for you after you received them. 
2. You can return or exchange any unworn, unwashed, unaltered, undamaged items in original package including your order Number. If you return for Refund successfully, our Account Department will arrange the refund for you after receiving the returned items.
3. Orders must be returned at the expense of the customer.
4. Please email us the package with your Order Number & your log in account in it, we will be very appreciated if you can write down your return reason.  
5. After we received your returning parcel info and tracking No, we will refund your money to your account within 7 working days. 
6. Please understand that the we don't accept returns for gifts.