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A confirmation email will be sent to you once the order needs authorization. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
It usually takes 1-2 business days (24-48 hours) for your order. Pre-ordered items (will be stated on the product page) take 8-9 days to process. We will email you if the processing time takes longer than expected.
Countries and areas
We currently ship to the following countries or areas: Andorra, Australia, Austria, Bahrain, Belgium, Brazil, Brunei, Bulgaria, Cambodia, Canada, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey, Hong Kong SAR of China, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Jersey, Kuwait, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau of China, Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand (16 of 17 regions), Norway, Philippines, Poland, Portugal, Puerto Rico, San Marino, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan area of China, Thailand, Turkey, United Arab Emirates, United Kingdom, United States, Vietnam.
Shipping In General
The shipping fee and time frame in general applies to the following countries and areas. For other countries and areas, please refer to the exceptional.
Austria, Belgium, Bulgaria, Croatia, Denmark, Finland, France, Germany, Greece, Hong Kong SAR of China, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Macau of China, Netherlands, New Zealand, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Taiwan Area of China, United Kingdom, United States (Outlying Islands and remote areas are not included)
1. Orders over $99:
In general, we offer free express shipping for orders over $99, except for some countries and areas. Shipping will be handled by DHL (3-5 Business Days Usually).
Your order must be $99.00 minimum, before taxes & shipping and handling. Cannot be combined with some coupons and offers.
2. Orders over $50:
In general, we offer free standard shipping for orders over $50, except for some countries and areas. Shipping will be handled by flat-rate courier service (7-10 business days usually).
Or you can choose to pay $25 for express shipping (in general, except for some countries and areas). Shipping will be handled by DHL (3-5 business days usually).
Your order must be $50.00 minimum, before taxes & shipping and handling. Cannot be combined with some coupons and offers.
3. Orders under $50:
(1) You can choose to pay $6.99 for standard shipping (in general, except for some countries and areas). Shipping will be handled by flat-rate courier service (7-10 business days usually).
(2) Or you can choose to pay $25 for express shipping (in general, except for some countries and areas). Shipping will be handled by DHL (3-5 business days usually).
The transit time depends on several factors, such as the destination country, the customs, weather etc., which can be hard to be controlled by us. We will work on it all the time to make it better and improved.
Shipping In Exceptional:
1. For the following countries and areas, flat-rate shipping is available for orders containing no liquid products; Shipping fee is the same of that in section "Shipping In General";
If the order contains liquid product, only express shipping is available. Free shipping for orders over $99; For orders under $99, shipping fee is $25.
Australia, Brunei, Cambodia, Canada, Czech Republic, Estonia, Indonesia, Japan, Laos, Malaysia, Malta, Mexico, Philippines, Singapore, South Korea, Switzerland, Thailand, Turkey, Vietnam.
2. For the following countries and areas, only express shipping is available. Free shipping for orders over $99; For orders under $99, shipping fee is $25.
Andorra, Cyprus, Gibraltar, Greenland, Guernsey, Iceland, India, Jersey, Liechtenstein, Monaco, San Marino.
3. For the following countries and areas, only express shipping is available. Shipping fee is $45. No free shipping is provided.
Bahrain, Egypt, Israel, Kuwait, Puerto Rico, Saudi Arabia, United Arab Emirates, United States Outlying Islands and Remote Areas
Estimated delivery timeframe
U.S.A. (except for Outlying Islands)
3-5 Business Days
7-10 Business Days
10-14 Business Days
Other areas (listed below)
3-5 Business Days
7-10 Business Days
Tracking Your Order
After the parcel is sent out, you will receive an Email containing the tracking number of your parcel. If you have issues on tracking your order, please feel free to contact us.
We are sorry that your order didn't work out. We want you to love our products, but understand in case you have different preferences. If you're not satisfied with the products received, our Support Team is here to help you with the items. Pleasecontact us for further assistance.
You have 14 days to decide if the items are right for you after you received them.
You can return or exchange any unworn, unwashed, unaltered, undamaged items in original package including your order Number. If you return for Refund successfully, our Account Department will arrange the refund for you after receiving the returned items.
Orders must be returned at the expense of the customer.
Pleaseemail usthe package with your Order Number & your log in account in it, we will be very appreciated if you can write down your return reason.
After we received your returning parcel info and tracking No, we will refund your money to your account within 7 working days.
Please understand that the we don't accept returns for gifts.
Founded in 2010, Arison has become a top-tier eyelash vendor in the eyelash retail, wholesale and OEM industry. We have a modernized factory and R&D lash lab, which enable us to professionally produce full-range of lash products.
With our 12-year experience and full-range of lash product line, we have established long-term and stable cooperation with many beauty stores, training schools, lash salons, and home starters.
Factory to customer
Lash products on our website with reliable and consistent quality produced by our own factory will be delivered directly to you from our factory, cutting out the middleman.